Pay for what you use. Nothing else.

Because per-page overage fees are how most fax services trap customers. You sign up at one price, then your monthly bill grows 30-50% from "extra page" charges you didn't budget for.

We chose a different model: flat monthly fee. If you exceed your plan, you have three options — upgrade, buy a one-time bundle, or wait until next month. At 110% sending and receiving pause until you top up — and resume immediately when you do.

80% — Friendly email reminder. No action needed.

100% — You've reached your plan limit. Upgrade or add a one-time bundle to keep sending. Your faxes still send while you decide.

110% — Sending and receiving pause until you upgrade or add pages. Incoming faxes are rejected without being accepted, so the sender gets a failure notice and can retry or call — nothing is ever silently lost.

This protects you from surprise charges while making sure inbound faxes always arrive.

No. One-time bundles are exactly that — one-time purchases. They never add to your recurring monthly bill, never auto-renew, and unused pages roll over for 12 months from purchase date.

If you find yourself buying bundles 2-3 months in a row, the math says it's cheaper to upgrade. We'll send you a friendly note suggesting it.

Yes, on any plan. The fax number included with your plan can be local or toll-free — you pick at signup, same price either way.

Toll-free numbers cost us more than local ones because we pay for the inbound minutes (toll-free is "receiver pays"). We absorb that on the number your plan includes. Additional toll-free numbers beyond the first are $10/month.

Yes, anytime, no penalties. Upgrades take effect immediately and we prorate the difference. Downgrades take effect at the end of your current billing cycle.

Your fax numbers, contacts, and history stay with you on any plan change.

One click, no questions, no retention loops. No exit survey, no "are you sure" popups, no calls.

When you cancel, you keep full access until the end of your current paid period — no refunds for partial periods, but no clawbacks either. After your period ends, your data stays read-only for 30 days so you can download anything you need, then your fax content is permanently and securely destroyed.

No. LuzardoFax is monthly only — one simple price, no annual contracts, no "commit for a year to save" tactics. You're never locked in, and you can cancel anytime.

If your business has very high volume and a long-term arrangement makes sense, contact us for Enterprise pricing.

Yes, every paid plan. We don't gate HIPAA behind enterprise pricing like many providers. Same encryption, same BAA, same audit trail — whether you pay $25/mo or $129/mo.

The differences across plans are about volume, multi-user features, and support level. Compliance is the same baseline.

Stored as long as your account is active — no time limits, no storage tiers, no extra fees. Received faxes stay in your inbox; for faxes you send, we keep the full transmission record and history.

Delete a fax and it's recoverable for 30 days, then permanently destroyed. You can download any fax as a PDF anytime to keep your own records — you're always in control of your data.