Pay for what you use. Nothing else.

Because per-page overage fees are how most fax services trap customers. You sign up at one price, then your monthly bill grows 30-50% from "extra page" charges you didn't budget for.

We chose a different model: flat monthly fee. If you exceed your plan, you have three options — upgrade, buy a one-time bundle, or wait until next month. Outbound sending pauses at 110%. Incoming faxes are never blocked.

80% — Friendly email reminder. No action needed.

100% — You've reached your plan limit. Upgrade or add a one-time bundle to keep sending. Your faxes still send while you decide.

110% — Outbound sending pauses until you upgrade or add pages. Incoming faxes are never blocked — you never miss anything time-sensitive.

This protects you from surprise charges while making sure inbound faxes always arrive.

No. One-time bundles are exactly that — one-time purchases. They never add to your recurring monthly bill, never auto-renew, and unused pages roll over for 12 months from purchase date.

If you find yourself buying bundles 2-3 months in a row, the math says it's cheaper to upgrade. We'll send you a friendly note suggesting it.

Toll-free numbers cost us roughly 4–5x more than local numbers because we pay for inbound minutes (toll-free is "receiver pays"). Including toll-free on Solo would force us to either raise the $25 price or absorb the loss.

Our preference is transparency: Solo stays at $25 with local numbers. Plus and Team get toll-free as an opt-in $10/mo add-on. Business gets toll-free included free.

Yes, anytime, no penalties. Upgrades take effect immediately and we prorate the difference. Downgrades take effect at the end of your current billing cycle.

Your fax numbers, contacts, and history stay with you on any plan change.

One click, no questions, no retention loops. No exit survey, no "are you sure" popups, no calls.

When you cancel, you keep full access until the end of your current paid period — no refunds for partial periods, but no clawbacks either. After your period ends, your data stays read-only for 30 days so you can download anything you need, then it's archived per HIPAA requirements.

No. LuzardoFax is monthly only — one simple price, no annual contracts, no "commit for a year to save" tactics. You're never locked in, and you can cancel anytime.

If your business has very high volume and a long-term arrangement makes sense, contact us for Enterprise pricing.

Yes, every paid plan. We don't gate HIPAA behind enterprise pricing like many providers. Same encryption, same BAA, same audit trail — whether you pay $25/mo or $129/mo.

The differences across plans are about volume, multi-user features, and support level. Compliance is the same baseline.

7 years on every plan — matching the standard HIPAA retention requirement. No storage tiers, no extra fees for keeping your fax history.

You can download faxes anytime as PDF. After 7 years, faxes are archived but can be retrieved by contacting support if you need them for legal or compliance reasons.