The advertised price is not the HIPAA price.
Most fax providers market themselves as HIPAA compliant, then sign the BAA only on a more expensive plan. Here is what each one actually costs.
Every provider, real prices.
Three providers put HIPAA behind a more expensive plan: eFax advertises $18.99, but that plan carries no BAA — compliance requires their Business plan at $39.99. Fax.Plus signs a BAA only on Enterprise, at $99.99 a month, or $79.99 with an annual commitment. iFax needs its Plus plan at $24.99, billed annually; the advertised Basic plan is send-only and does not list HIPAA at all. SRFax, Documo and LuzardoFax include the BAA at the plan they advertise. We think that is the line that matters, and we would rather draw it honestly than pretend everyone else is worse than they are.
Here is what we will not pretend: if your practice has several people handling PHI, HIPAA requires each of them to have their own login. Today, individual logins only exist on our Business plan — while SRFax and eFax include multiple user accounts at a much lower price. For a small clinic with staff, that matters more than interface design, and we would rather say so than have you discover it after you switch. We are changing it.
Swipe the table sideways to see every provider. The first column stays in place.
| LuzardoFax | eFax | SRFax | Documo (mFax) | Fax.Plus | iFax | |
|---|---|---|---|---|---|---|
| Advertised price | $25/mo — 350 pages | $18.99/mo (Personal, 200 pages, no BAA) | $12.60/mo (Healthcare Lite, 200 pages, BAA included) | $25/mo billed annually (Solo, 300 pages) | $8.99/mo month-to-month, $6.99/mo billed annually (Basic, 200 pages, no BAA) | $12.49/mo billed annually (Basic, 200 pages, send-only, no HIPAA listed) |
| Does the advertised plan include a BAA? | Yes | No — HIPAA needs a higher plan | Yes | Yes | No — HIPAA needs a higher plan | No — HIPAA needs a higher plan |
| Entry price with a signed BAA | $25/mo — same price | $39.99/mo (Business, 500 pages) | $12.60/mo (200 pages) — every healthcare plan includes the BAA | $25/mo billed annually (Solo, 300 pages) | $79.99/mo billed annually ($99.99 month-to-month) | $24.99/mo (Plus, 500 pages) — billed annually |
| Signed BAA available starting on | Every paid plan | A higher plan | Entry plan | Entry plan | A higher plan | A higher plan |
| Automatic overage billing | None — service pauses at 110% instead | $0.07/page | $0.05/page | $0.15/page | $0.03/page | No per-page overage fee |
| Individual user logins | Any paid plan — $10/mo each | 5 user licenses included (+$10/user) | Multiple individual user accounts included | 1 included (+$3/user) | Unlimited users | 1 license included; team licenses cost extra |
| What you pay at 350 pages/mo | $25.00 | $39.99 | $16.05 | $32.50 * | $99.99 | $24.99 * |
| What you pay at 800 pages/mo | $45.00 (Plus) | $60.99 | $22.95 | $100.00 | $99.99 | $33.33 * |
| BAA signing | Instant, in-app | Included on Business and above | Available on request | Available on request | Enterprise tier only | From Plus — free on request to support |
| Native English and Spanish interface | Yes | Not publicly documented | Not publicly documented | Not publicly documented | Not publicly documented | Not publicly documented |
| Port your number in and out | Self-service, LOA in-app | Supported | Supported | Supported | Supported | Supported |
| How pages are counted | Actual document pages | Greater of actual pages or 60-second increments | Actual pages, per their terms | Greater of actual pages or 60-second increments | Greater of actual pages or 60-second increments | Actual pages, per their terms |
| Cancellation | Anytime, from your account | Anytime; no refund for the unused period | Anytime; unused full months refunded | At the end of the billing cycle; unused period not refunded | Anytime; payments non-refundable, including annual plans | Anytime; all payments final and non-refundable |
| Export your data and leave | Full export, any time | Not publicly documented | Not publicly documented | Not publicly documented | Fax log export documented | CSV / report export documented |
| Contract | Month-to-month | Monthly and annual billing published | Month-to-month | Monthly or annual on published plans (Solo, Business, Enterprise); Custom on request | BAA available on the Enterprise plan | Month-to-month |
| Bilingual interface (EN / ES) | Yes — native | Not publicly documented | Not publicly documented | Not publicly documented | Not publicly documented | Not publicly documented |
| Developer API included | Yes — every paid plan | Corporate tier | Included | Business tier | Enterprise only | Pro tier + per-call billing |
| Signed webhooks (HMAC) | Yes — every event signed | Not published | Not published | Not published | Not published | Not published |
| Duplicate-send protection (idempotency) | Yes — Idempotency-Key header | Not published | Not published | Not published | Not published | Not published |
| Fax reference ID on every fax | Yes — LFX-S-10004-98 format | Not published | Not published | Not published | Not published | Not published |
| BAA timestamped on a public blockchain | Yes — OpenTimestamps proof | Not published | Not published | Not published | Not published | Not published |
| DOC/DOCX upload supported | Yes — converted automatically | Not publicly documented | Not publicly documented | Not publicly documented | Documented | Documented |
| Settings follow you across devices | Yes — stored server-side | Not published | Not published | Not published | Not published | Not published |
| Built-in AI help inside the app | Yes — no PHI sent | Not published | Not published | Not published | Not published | Not published |
Volume rows show the price of the plan that covers that page count, plus overage where the provider has no larger plan. For LuzardoFax, 800 pages means the Plus plan at $45 — Solo includes 350 pages and pauses service at 110% rather than billing you for overage. SRFax is cheaper than us at every volume shown, and their healthcare plans include individual user accounts; we are not going to hide that from you. Prices marked * are billed annually. Everything else compares month-to-month wherever the provider sells that way. Two do not: Documo’s Solo plan and iFax’s Plus and Pro plans are billed annually, and their figures reflect that — we mark it rather than quietly compare an annual commitment against our monthly price. Verified against publicly available pricing as of 2026-07-21. All trademarks belong to their respective owners. Pricing rows were checked on each provider’s official pages. Rows marked “Not published” mean we could not find the feature documented publicly — not that it does not exist. If we have it wrong, tell us and we will correct it. Found an error? Tell us and we will fix it.
What each one does not put on the pricing page.
Detailed comparisons.
Questions worth asking.
It depends on what "cheapest" means. Several providers advertise lower headline prices than LuzardoFax, but the advertised plan does not include a signed Business Associate Agreement, or it charges per page above a limit. Compared on the real price with a signed BAA and no overage, LuzardoFax is $25/mo flat, eFax is $39.99/mo plus $0.07/page over the limit, and Fax.Plus requires an Enterprise plan at $99.99/mo month-to-month ($79.99 if you commit to a year). SRFax is genuinely cheaper at $12.60/mo with a BAA, but the interface has barely changed in a decade and you still pay $0.05/page over your limit.
It is the practice of marketing a service as HIPAA compliant while only signing a Business Associate Agreement on a more expensive plan. A small practice signs up on the cheap tier, sends protected health information, and is out of compliance from the first fax — often without realising it. eFax and Fax.Plus both gate HIPAA this way. LuzardoFax includes the signed BAA on every paid plan.
Yes. Under HIPAA, any vendor that transmits or stores protected health information on your behalf is a business associate and must sign a Business Associate Agreement. A fax provider that will not sign a BAA cannot lawfully carry your PHI, regardless of how secure the service claims to be. Encryption alone is not compliance.
No. All three are owned by Consensus Cloud Solutions, formerly J2 Global. Switching between them changes the brand on your invoice, not the provider, the infrastructure, or the pricing model.
Want the long version, with what each provider does best? Read the full comparison guide →
Try it before you decide.
14 days free. No credit card. The BAA is signed in-app before you send a single page — and it stays included at every plan, forever.